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Disagreement of Contents

If there is a disagreement about the contents of a package, let the dealer know immediately, and renegotiate the price or return the goods promptly. Chances are that you will still be liable for the shipping costs round trip.

The same steps and scrutiny apply when a diamond is returned to you from another dealer. Loupe and weigh it to confirm the matching description on the memorandum you issued to your dealer-client. A switched stone may not imply dishonesty, but may simply be a mix-up in packaging. Of course, this can be very serious if overlooked, but if you are careful, there should never be any problem.

During the Covid-19 crisis we are still serving the public with safeguards. At this time it is by appointment only Monday-Saturday so feel free to contact us by calling (408)358-5336, texting to (408)455-9885 or email to info@gemgate.com. Stay safe and wash your hands often!

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